Terms of use

These Terms form a binding agreement between you and SOCLUB Group Inc. when you access the Marketplace, create an account, submit a request, send or accept a quote, make a booking, or otherwise use the services. You must be at least 18 years old and able to enter a binding contract. If you act for an organization, you confirm that you can bind it.

The Marketplace is open to free members. Any Founding or Priority designation is administered separately by SOCLUB and does not guarantee availability, pricing, acceptance by a vendor, or any particular outcome.

SOCLUB operates and curates a marketplace that helps members discover and contract with independent event-service vendors. Unless a listing expressly identifies SOCLUB as the seller, the vendor, not SOCLUB, provides and is responsible for the service. A vendor is not SOCLUB's employee, agent, partner, franchisee or representative.

Curation, identity checks, insurance indicators, reviews, badges and prior use by SOCLUB are informational risk-reduction measures, not guarantees of quality, licensing, legality, safety, availability or fitness for a particular purpose.

Each service request has one private conversation. Keep all marketplace communications, scope changes, quote versions, approvals and material booking discussions in that conversation. You may not post phone numbers, email addresses, social handles or outside links to bypass the Marketplace.

A quote is an offer from the vendor and is binding only when accepted through the Marketplace, subject to successful payment and any clearly disclosed conditions. A newer quote may withdraw an earlier unaccepted version. Users must review scope, date, location, exclusions, taxes and cancellation terms before accepting.

The member pays the accepted quote total and is not charged an additional SOCLUB commission or card-processing surcharge. SOCLUB's commission is deducted from vendor proceeds under the vendor's separate agreement. Taxes may be collected as shown in the quote.

Payment processing and connected-account services are provided by Stripe and are also subject to Stripe's applicable terms. Funds may remain within the payment system pending completion confirmation. This arrangement is not a bank deposit, investment account or trust or escrow service unless SOCLUB expressly agrees otherwise in writing.

After performing the booked service, the vendor may mark it complete. Vendor proceeds are released only after the member confirms completion or SOCLUB resolves the matter under the applicable operational process. A completion confirmation verifies delivery for payment workflow purposes; it does not waive a timely claim for fraud, latent defects or rights that cannot legally be waived.

The cancellation and refund terms displayed for the applicable vendor, listing or quote govern unless mandatory law requires otherwise. Users must submit change, cancellation, non-performance and refund requests promptly through SOCLUB. Refund timing depends on the payment provider and financial institution.

SOCLUB may pause payment or payout activity, preserve records, request evidence, communicate with the parties, reverse transfers, issue or decline refunds as authorized, and restrict accounts while investigating suspected fraud, safety issues, chargebacks or material breach. This does not make SOCLUB the provider of the underlying service.

• Provide accurate account, event, tax, business, licensing, insurance and payment information.
• Comply with law, permits, venue rules, health and safety requirements, accessibility duties and professional standards.
• Do not misuse another person's identity, payment method, confidential information or intellectual property.
• Do not harass, discriminate, threaten, defraud, scrape, reverse engineer, introduce malware, manipulate reviews or move Marketplace transactions off-platform.
• Vendors remain responsible for personnel, subcontractors, equipment, materials, taxes, invoices, permits, insurance and performance.

Event activity may involve travel, alcohol, food, equipment, crowds, performers and venue conditions. Each person must use reasonable judgment and follow lawful safety instructions. Venues and vendors control their own premises and operations. SOCLUB is not responsible for a third party's acts or omissions except to the extent liability cannot lawfully be excluded.

You keep ownership of content you submit. You grant SOCLUB a worldwide, non-exclusive, royalty-free licence to host, reproduce, format and display it only as reasonably needed to operate, secure, moderate and promote the Marketplace, subject to the Privacy Policy. You confirm that you have the necessary rights and that the content is accurate and lawful.

SOCLUB may remove or restrict content that is unlawful, unsafe, misleading, irrelevant, privacy-invasive or inconsistent with these Terms. Reviews must reflect genuine experiences and may not be purchased, coerced or retaliatory.

You are responsible for safeguarding your credentials and promptly reporting suspected compromise. SOCLUB may suspend, limit or terminate access, cancel unsafe or fraudulent activity, preserve evidence and cooperate with lawful authorities. We may refuse a transaction where required for security, sanctions, payment risk or legal compliance.

To the maximum extent permitted by law, the Marketplace is provided on an “as available” basis. SOCLUB disclaims implied warranties and conditions, including merchantability, fitness, non-infringement, uninterrupted availability and error-free operation. Nothing in these Terms excludes an express written promise or a warranty or consumer right that cannot legally be excluded.

To the maximum extent permitted by law, SOCLUB and its directors, officers, employees and affiliates are not liable for indirect, incidental, special, consequential, exemplary or punitive damages, lost profits, lost opportunity, reputational harm, data loss, or a vendor's or member's acts or omissions.

For claims arising from Marketplace operation, SOCLUB's aggregate liability will not exceed the greater of CAD $100 and the amount of commission SOCLUB actually retained from the specific booking giving rise to the claim. These limits do not apply to fraud, wilful misconduct, gross negligence where it cannot be limited, death or personal injury caused by liability that cannot be excluded, or any other non-waivable liability.

To the extent permitted by law, you will defend, indemnify and hold harmless SOCLUB and its personnel from third-party claims, losses, penalties and reasonable legal costs arising from your unlawful conduct, your content, your breach of these Terms, or, if you are a vendor, your services, workers, taxes, permits, products or failure to perform. This obligation does not require indemnification for SOCLUB's own fraud or liability that cannot legally be shifted.

The Privacy Policy explains data handling. Marketplace messages, quote acceptances, payment events, agreement versions, timestamps, IP address and user-agent information may be retained as transaction, security and legal records. You consent to electronic contracting and to service communications needed to operate your account and bookings. Marketing consent is separate and optional.

SOCLUB may update these Terms prospectively. Material changes will be identified by a new effective date and, where required, presented for renewed acceptance. Existing completed transactions remain governed by the version accepted when the relevant transaction occurred unless law requires otherwise.

You may stop using the Marketplace. Provisions that by nature should survive, including payment obligations, records, intellectual property, disclaimers, liability limits, indemnities and dispute terms, survive termination.

Before starting a claim, contact info@soclubevents.com with the account email, booking reference and a concise description so the parties can attempt an informal resolution. These Terms are governed by Ontario law and applicable federal Canadian law. Subject to any mandatory consumer forum rights, the courts located in Toronto, Ontario have exclusive jurisdiction.

If any provision is unlawful or unenforceable, it will be limited or severed to the minimum extent necessary and the remainder continues. A failure to enforce is not a waiver. You may not assign these Terms without consent; SOCLUB may assign them as part of a corporate reorganization or transfer of the Marketplace. These Terms, the Privacy Policy, the accepted quote and any incorporated booking policy form the entire agreement for the Marketplace subject matter.